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The Original since 2004
HANDMADE & ECO-FRIENDLY
FREE Delivery
Personal Service

Delivery and Returns for UK and International (Scroll down)


Standard UK delivery - FREE

Your delivery, via DPD usually takes place within 1-3 working days of placing your order. You will receive a text when your order is on its way.  Please contact us if you need it sooner.


Saturday UK delivery - £15

If you are struggling to fit your delivery around your busy schedule we can deliver on Saturday as well. You will receive a text when your order is on its way

 

For Personalised items 

Please allow up to 10 working days for delivery of personalised items, once you have approved your proof. If you need it sooner please call us on 020 8520 4647


International Delivery

  • Other Websites
France Visit our French store
Germany Visit our German store
Italy Visit our Italian store
America Visit our American store
Canada Visit our American store
 
 
  • Rest of the World
  GPB Country
Zone 1 10-20 Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden
Zone 2 20-35  Bosnia and Herzegovina, Bulgaria, Canary Islands, Greece, Iceland, Latvia, Liechtenstein, Lituania, Norway, Romania, Serbia
Zone 3 50  Switzerland, Cyprus, Hong Kong, Malta
Zone 4 60  Australia, China, Gibraltar, India, Indonesia, Israel, Malaysia, New Zealand, Philippines, Qatar, Russia, Singapore, South Africa, Thailand, United Arab Emirates

Due to our expanding sales across the world we must now keep our Sterling prices consistent. This means that we will not be able to remove VAT from orders delivered to the VAT free British Islands.

Please, note that those prices are for 1 item, for 2 or more items please contact us directly via email or phone  +44(0)2085 204647 for our up to date shipping details.



Returns Policy

We’re sure that you’ll love your Tidy Books, if not, you can return it to us within 14 days for a refund. If you’d like to return it, the first thing to do is to call us. Our number is +44 (0)20 8520 4647, and we’re here Monday-Friday 9-5:30pm. We may be able to resolve your problem without you having to return your item.

Our returns policy gives you the right to cancel your purchase at any point from the time of ordering until 14 working days after delivery. You’re entitled to a refund if you request the return in writing within 14 days of receiving your item. This excludes items that have been made for you, for example the personalised bookcase or personalised Bunk Bed Buddy.

It's important that you return items in the best possible condition, so they must be unused and returned their original packaging, clearly labelled and re-sealed. Packing tape is best for this.

Please put your original proof of purchase inside the package.

We can arrange for your package to be collected by our couriers or you can return the item via the postal service. You will need to pay for the cost of the item to be collected by our courier. Typical cost within the UK is £7. Phone us for further details. If you use the postal service, we recommend you insure yourself for the value of the goods you are returning and use a tracked service.

Your refund will be issued within 14 days of you cancelling the order, provided we have your item, returned in its original condition.

If you’re outside the EU, please take a moment to fill in posting documentation details correctly. You will need to make it clear that your parcel is a ‘Return’ to the UK, and not an import. Or you may be charged a duty on imports. If your documentation is completed incorrectly and duty subsequently being charged to Tidy Books, the sum will be deducted from your final refund.

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Connect with us

Give us a call on: 020 8520 4647 Mon - Fri 9:00am - 5:30pm
If you would like to get in contact, leave us a message using the CONTACT FORM here.